A download that failed
Send the Spotify link, the format you chose, your browser and OS, and the exact error text on screen. Confirm first that the link opens normally in Spotify.
Contact
Get in touch
Every message reaches a person. Include the detail asked for below and you will usually get a useful answer rather than a request for more information.
What to include
Support email: [email protected]. The more of this you send, the faster the reply.
A translation problem
Name the language, the page, and the phrase that reads wrong, with a suggested fix if you have one. Native-speaker corrections go in quickly.
Wrong metadata
If tags or artwork came through incorrectly, send the track link and describe what is wrong. Occasionally the error is in Spotify's own catalogue, and we will tell you when it is.
A copyright notice
Include the work, your authority to act for the rights holder, and what you are asking for. See the section below for what we can and cannot do.
A security issue
Report it privately to the same address before disclosing publicly. We will confirm receipt within two working days.
Anything else
Feature requests, questions the FAQ did not answer, or a note that something is broken. All of it is read.
For rights holders
SpotiDown stores no audio catalogue. There is no library here, nothing indexed and nothing hosted. Converted files live on our servers for the duration of a single job and are deleted within an hour, so in most cases there is no file for a takedown to point at.
What we can do, and will do promptly: block specific content identifiers from being processed, act on evidence of the service being used for redistribution, and answer questions about how the system works.
Send notices to [email protected] with the work identified, a statement of your authority to act, and the specific action requested. We respond to complete notices within five working days.
Before you write
Two things resolve most support mail before it is sent. If a playlist will not load, check whether it is private, because that is the single most common cause and no external tool can read a private playlist. If a download does not start, check whether a browser extension is blocking the request, since aggressive blockers stop the conversion endpoint because it sits on a different hostname from the page.
The FAQ page covers both in more detail, along with most of what we are asked.